Returns & Refunds

Every print is carved and printed by hand in my York studio, and I want you to love what arrives. If something isn’t right, here’s how it works.

Prints, cards and other products

Changed your mind?
You have 14 days from the day your order arrives to tell me you’d like to return it, and a further 14 days to send it back. Items must be returned unused, in their original condition and packaging. Please email me at [email] before sending anything.

  • Return postage is your responsibility, so use a tracked service, as I can’t refund items lost on the way back.

  • I’ll refund the item price and the original standard delivery cost within 14 days of receiving the return.

Damaged or faulty?
I pack every order carefully, but if something arrives damaged, please email me within 48 hours with photos of the item and the packaging. I’ll send a replacement or a full refund, including postage. You won’t have to pay to return a damaged item.

Framed work: framed pieces follow the same rules, but please contact me before returning them so we can arrange safe packaging.

Commissions and personalised work

Commissions are made to your specification, so they can’t be returned for a change of mind. A 50% deposit secures your commission. It’s non-refundable once I’ve begun the design, because that time and material can’t be resold. If you cancel before I start, I’ll refund the deposit in full. Your statutory rights for faulty work are not affected.

Workshops

  • Cancel 14 days or more before the workshop: full refund, or move to another date.

  • Cancel less than 14 days before: I can’t offer a refund, but you can transfer your place to a friend or move to another date if there’s space.

  • If I have to cancel, for illness or any other reason, you’ll get a full refund or a place on another date of your choice.

Gift vouchers

Workshop gift vouchers are valid for 12 months from purchase. They’re non-refundable once purchased, but can be transferred to someone else. If you’ve bought one and changed your mind, contact me within 14 days and I’ll refund it, provided it hasn’t been used.

How to get in touch

Email: jon@jonhaste.com

Your statutory rights are not affected by this policy.